Apple Support College Program At Home Advisor - Appalachian State University

About the position

The Apple Support College Program At Home Advisor role is designed for students enrolled in a university, providing an opportunity to deliver exceptional customer service and technical support for Apple products. Advisors will engage with customers, troubleshoot issues, and ensure a positive experience while working from home. This position emphasizes the importance of diversity, creativity, and innovation in enhancing customer interactions and offers competitive pay and benefits, along with resources for personal and professional growth.

Responsibilities

  • Engage with customers to provide world-class customer service and technical support for Apple products.
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  • Troubleshoot technical issues using documented troubleshooting flows and technical expertise.
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  • Listen to customer needs and tailor solutions to enhance their experience with Apple products.
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  • Participate in part-time paid training and maintain a flexible work schedule post-training.
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  • Meet minimum typing speed requirements while communicating with customers.

Requirements

  • Enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later.
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  • A quiet home workspace with ergonomic furniture and a hard-wired internet connection meeting specified speed requirements.
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  • Availability for nine weeks of part-time paid training and a commitment to work 20 hours weekly post-training.
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  • Ability to meet a minimum typing speed of 40 WPM while conversing with customers.
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  • Successful completion of a pre-employment assessment, background check, and initial training.
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  • Maintaining a minimum GPA of 2.7.

Nice-to-haves

  • Pursuing a major in Business, Communications, Computer Science, Engineering, or any tech-related field.
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  • Demonstrated passion for customer service and ownership of the customer experience.
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  • Ability to navigate difficult conversations and display resilience.
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  • Effective time management skills, including multitasking and prioritization.
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  • Eagerness to learn and take on new challenges in technical troubleshooting.

Benefits

  • Competitive pay
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  • Employee discount
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  • Eligibility to participate in the company stock plan
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  • Time off
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  • Dedicated resources for ongoing growth and career development
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