Apple Support College Program At Home Advisor - East Carolina University ID-2021

About the position

The Apple Support College Advisor role is designed for university students who are passionate about customer service and technology. This position involves providing world-class customer service, troubleshooting, and technical support for various Apple products. Advisors will engage with customers, offering tailored solutions and ensuring a positive experience. The role requires a commitment to ongoing training and development, with a focus on fostering an inclusive and supportive work environment.

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Responsibilities

  • Engage with customers to provide technical support and troubleshooting for Apple products.
  • Explain step-by-step solutions to customers with patience and clarity.
  • Utilize documented troubleshooting flows to meet customer needs effectively.
  • Listen to customer concerns and provide tailored solutions to enhance their experience.
  • Participate in ongoing training and development to improve skills and knowledge.
  • Work part-time hours, including a set schedule during training and flexible hours post-training.

Requirements

  • Currently enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later.
  • A quiet home workspace with an ergonomic chair and desk.
  • A hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps.
  • Availability for nine weeks of part-time paid training totaling 24 hours a week.
  • Ability to work 20 hours weekly post-training, with flexibility based on business needs.
  • Minimum typing speed of 40 WPM while conversing with customers.
  • Successful completion of a pre-employment assessment, background check, and initial training.
  • A minimum GPA of 2.7.

Nice-to-haves

  • Majoring in Business, Communications, Computer Science, Engineering, or any tech-related field.
  • Demonstrated passion for customer service and ownership of the customer experience.
  • Ability to navigate difficult conversations with resilience.
  • Effective time management and multitasking skills.
  • Eagerness to learn and take on new challenges in technical troubleshooting.
  • Commitment to championing inclusion and diversity in the workplace.

Benefits

  • Competitive pay
  • Eligibility to participate in the company stock plan
  • Time off
  • Employee discount
  • Resources for ongoing growth and career development
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