Associate Energy Systems Technical Support Engineer

An Associate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background. This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base. Qualified persons may have a background in the energy industry or technical customer support. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy products experience is a true pleasure.Responsibilities Provide the highest level of customer support by answering customer inquiriesMaintain a high fleet availability through pro-active monitoring and resolving issues before they impact the customerEvaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systemsEducate our Installers and customers so they have optimal confidence in the operation of their energy storage systemDetermine if a technical solution can be resolved remotely or if on-site service is requiredCommunicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessaryAccurately record issues and data into a CRM databaseThis role may require shifted workweek to provide weekend support Requirements Minimum 2 year of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering backgroundExcellent written and oral English communications skillsExcellent customer service skillsAbility to prioritize effectively and handle shifting prioritiesExperience with CRM systems and MS Office SuiteEnergy industry experience or background in a technical supportUnderstanding of distributed generation and/or energy storage systems preferred Compensation and Benefits BenefitsIn addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees: Employee Stock Purchase Plan (ESPP) Parental leave (no minimum employment period) Primary carers - 18 weeks at full pay or 36 weeks half pay Secondary carers - 6 weeks full pay Employee Vehicle Loan Program Novated Leasing (AU only) Well-being Fund - An annual allowance for all employees to support their well-being in ways that are meaningful to them Bike to work - $10 per day if you cycle to work Birthday Leave & Volunteer Leave Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla's discretion with no prior notice.