Associate, Inbound Sales (Chat) (Sales Academy)

About the position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsibilities

  • Achieves or exceeds sales targets while interacting with customers via chat and/or phone selling Company products and services.
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  • Demonstrates consultative sales techniques by using lifestyle discovering questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.
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  • Demonstrates advanced knowledge of the Company's products and services and educates customers while building value in an attempt to overcome objections.
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  • Demonstrates knowledge of the digital buy flow process to appropriately assist and guide customers with order completion.
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  • Personalizes interaction and describes product experiences to ensure a positive customer experience.
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  • Uses strong writing skills while communicating with customers through chat and applies effective oral communication skills with phone interactions.
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  • Multi-tasks between simultaneous chats; responds and checks-in with customers within 30 seconds of the last response.
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  • Exhibits professionalism and integrity with a warm and friendly demeanor to customers and teammates.
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  • Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company.
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  • Maintains high performance levels in a dynamic and highly competitive environment.
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  • Acts as a team player committed to growth and development.
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  • Consistently follows critical sales processes to ensure a complete sales experience and a great customer experience.
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  • Manipulates objects such as pen, keyboard and mouse.
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  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Requirements

  • High School Diploma / GED
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  • 2-5 Years of relevant work experience
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  • Customer-Focused
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  • Workplace Organization
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  • Persuasion
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  • Technical Knowledge
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  • Resilience
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  • Communication
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  • Critical Thinking Problem Solving
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  • Professional Integrity

Nice-to-haves

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Benefits

  • Base Pay: $32,240.00
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  • Most sales positions are eligible for a Commission under the terms of an applicable plan.
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  • Most non-sales positions are eligible for a Bonus.
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  • Best-in-class Benefits to eligible employees.
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