Business Intelligence Analyst I
About the position
Responsibilities
- Provide outstanding IT customer service to City Departments and consultants via call-in, email, and on-site support.
- Maintain and support city database operations including ERP software and reporting tools.
- Develop and execute database queries and conduct analyses.
- Evaluate and improve existing BI systems.
- Create visualizations and reports for requested projects.
- Gather feedback from end users about system performance and implement changes as necessary.
- Collaborate with teams to integrate systems.
- Coordinate developers to build and implement technology solutions.
- Assist in maintaining City Server and related equipment and software.
- Develop and update technical documentation.
- Train City users in PC hardware and software and related functions through business critical applications, networking, PowerPoint presentations and other related training activities.
- Provide after hours on-call support when needed for systems maintenance and/or system outages.
- Work with web APIs and services.
- Perform other duties as assigned.
Requirements
- Completion of two (2) years of technical college studies in computer science, computer programming, or related fields; AND four (4) years of progressively responsible experience in database operations; OR an equivalent combination of education and experience.
- Knowledge of database querying and report writing.
- Understanding of networking (LAN/VLAN) system management concepts and information system management concepts.
- Familiarity with hardware configurations and capabilities, operating system fundamentals, and data communication concepts.
- Experience with NetWare/Windows Servers systems, PC operating systems, applications and programs, and networking documentation procedures.
- Technical writing skills.
Nice-to-haves
- Microsoft SQL DBA certification.
- IBM Cognos report writing experience.
- IBM iSeries knowledge and RPG programming.
