Business Program Manager, Independent Software Vendor Technical Lead ID-1055

About the position

In this role, the main goal is to support Independent Software Vendors (ISVs) build well architected applications across the Microsoft tech stack, publish those applications to the Microsoft Commercial Marketplace, and grow their business leveraging the marketplace's ecommerce platform and capabilities. You will sit within an entrepreneurial and high-performing team at the center of one of Microsoft's top initiatives and - with the aid of best-in-class sales processes, techniques, and technologies - be empowered to shape relationships with ISVs. As the Business Program Manager, Independent Software Vendor Technical Lead, you will lead our vendor technical team in Americas which serves as the technical point of contact for the ISV helping them build, publish, and grow their applications on the marketplace. This role will partner closely with our ISV Journey and Marketplace teams as well as engineering, marketing, partners, finance, and legal across Microsoft.

Customer Support, $42/hr, Weekend Job, Remote, No Degree Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Data Entry, $40/hr, Part-Time, No Degree Required Weekend Customer Support, $42/hr, Remote, College Student Remote Data Entry, $40/hr, Part-Time, No Degree Required Entry-Level Remote Data Entry, $50/hr, Evening Job Data Entry, $50/hr, Night Shift, No Degree, Remote Job Customer Support, $50/hr, Night Job, Remote, No Experience Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Customer Support, $40/hr, Part-Time, College Student Phone Support, Remote, $50/hr, No Experience, Part-Time Live Chat Support, Remote, $40/hr, Night Shift, College Student Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Data Entry, No Experience, $40/hr, Part-Time Remote Phone Job, $40/hr, Part-Time, No Experience Required Live Chat Support, $35/hr, Remote, Night Shift, No Degree Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Data Entry, $40/hr, Evening/Night Job, No Experience Remote Customer Support, $40/hr, Weekend, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Phone Job, $35/hr, Remote, Part-Time, College Student Virtual Assistant, $40/hr, Remote, Weekend, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Customer Support, $40/hr, Weekend Job, Remote, No Degree Remote Moderator, $40/hr, College Student, Weekend Job

Responsibilities

  • Lead high performing vendor teams: coach to maximize the impact of customer engagements and drive mid-to-long-term strategy.
  • Represent voice of the ISV: identify, evaluate and respond to trends, feedback, gaps, blockers, and insights to improve ISV experience, time to publication, and profitability/growth.
  • Uncover, aggregate, and synthesize data about ISV business, complex technical requirements, and issues.
  • Anticipate, identify, and remove technical blockers through regular technical reviews and check ins to accelerate architecture implementations.
  • Develop and expand existing impactful relationships with ISVs, technical decision makers (TDMs), and business stakeholders.
  • Lead virtual teams around technologies and ISV challenges by sharing ideas, insight, and strategic, technical input with technical teams, internal communities across the field.
  • Lead architecture design, resiliency reviews, and technical optimization across multiple applications for the ISV.

Requirements

  • Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement OR equivalent experience.
  • 4+ years technical architect, technical consulting, design, and implementation, and/or technical sales experience.
  • Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of ISVs.
  • Thought leader with executive presence, including the ability to hold CxO and BDM level discussions.
  • Motivated by ISV success and strong cross business collaboration.
  • Understanding of Cloud Platforms and the ability to engage with ISV technical leadership as a trusted adviser.
  • Ability to identify new technical and business trends and needs and serves as the customer's voice into Microsoft.
  • Experience leading virtual teams.

Nice-to-haves

  • Have one of the following Associate Certifications: Azure Database Administrator Associate, Azure Data Engineer Associate Certified, or Azure Administrator Certified, or prepared to attain certification within 3 months.

Benefits

  • Base pay range for this role across the U.S. is USD $94,600 - $183,800 per year.
  • Base pay range for this role in the San Francisco Bay area and New York City metropolitan area is USD $122,000 - $200,500 per year.
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