Customer Experience Consultant - Remote

About the position

As a Customer Experience Consultant, you will be the vital link between a customer's at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

Responsibilities

  • Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
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  • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
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  • Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
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  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
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  • Mentor others as your skillset expands
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  • Achieve sales targets while providing an iconic customer experience
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  • Acquire the Automotive Sales Persons License in specific states - may require testing and travel as some states request physical presence to apply for the license

Requirements

  • Sales and customer service experience, in an area such as retail, is preferred
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  • Thrive in a fast-paced sales environment
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  • Good listening skills and a strong customer focus
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  • High level of self-motivation to achieve performance goals
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  • Strong written and verbal communication skills
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  • Ability to learn and master new technologies; strong computer skills
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  • Open availability for shifts that may include nights, weekends, and holidays
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  • Must be open to shifting schedules two times per year according to needs of the business
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  • Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

Nice-to-haves

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Benefits

  • Hourly rate of $18.00 - $26.70
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  • Up to 48 hours of sick time per year accrued on a per pay period basis
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  • Between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company
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  • Paid time for 6 scheduled holidays per year plus 1 floating holiday
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  • Holiday Premium Pay for working on a scheduled holiday due to business need
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  • Paid time away with no specified limit for full-time salaried associates, subject to manager approval
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