Customer Service Associate - Chewy

About the position

Chewy, America's #1 pet pharmacy, is seeking a Customer Service Associate to join our amazing team! In this role, you will be part of a dedicated team that is passionate about delivering an exceptional, memorable, and reliable experience for pet parents every time they reach out to us. As a Customer Service Associate, you will engage directly with pharmacy customers who contact Chewy for a variety of topics, primarily through inbound calls and other communication platforms. Your primary focus will be on excellence, taking pride in your work, and ensuring that every interaction leaves a positive impression on our customers. At Chewy, we believe in fostering a culture of belonging where every team member feels valued for their skills and contributions. You will be recognized for your commitment and hard work, and you will have the opportunity to build, grow, and unleash your full potential. We are not looking for order-takers or script-readers; we want individuals who can engage with our customers, think critically, and provide solutions while adhering to high safety and regulatory standards. Your success will be driven by your ability to lead and foster a culture of continuous improvement, quality, and service. In this role, you will research and problem-solve to determine appropriate solutions for customer inquiries and follow up as needed to resolve issues. We are committed to providing outstanding care and wellness services, and your contributions will play a vital role in achieving this goal.

Responsibilities

  • Engage directly with pharmacy customers via inbound calls and other communication platforms.
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  • Research and problem-solve to determine appropriate solutions for customer inquiries.
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  • Follow up as needed to resolve customer issues.
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  • Go above and beyond to provide exceptional customer service and 'wow' our customers.

Requirements

  • 1-2 years working in a customer-focused environment
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  • Excellent communication skills
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  • Ability to multi-task and think critically
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  • Flexibility to shift schedule and work overtime as needed
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  • Commitment to delivering your best work

Nice-to-haves

Benefits

  • Competitive pay
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  • Great perks
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  • Supportive culture
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  • Opportunities for personal and professional growth
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