Customer Service Professional - Bilingual III
Our client, a top banking client in Canada is looking to hire a Customer Service Professional - Bilingual III X 8 Positions for their team with a contract for 1 year with potential extension or conversion to Permanent. This role is Hybrid. Tuesday/Wednesday/Thursday in the office for their Primary Location: Halifax Nova Scotia OR Montreal, Quebec OR Waterloo, Ontario. Schedule Hours: Rotating work schedule a week at a time to accommodate customer calls from other time zones will be required (rotating start times between the hours of operation 8:00am - 12:00am AST /7:00am - 11:00pm EST Monday - Friday, and Saturday-Sunday 9am-9pm AST /8:00am - 8:00pm EST. Open 365 days per year). The Customer Service client base is Canada-wide. Flexibility is needed as client demand changes. Training: will work 8am - 4pm during training period Job Description As a Customer Service Professional, you will be responsible for managing all aspects of customer service and addressing customer needs through inbound phone, email, and potential outbound follow- up services, all pertaining to Internal Bank's products. Must have strong interpersonal, customer service and communication skills. Candidate Requirements/Must Have Skills:
- Call center experience
- 3+ Previous customer service experience in a contact center, retail environment or service industry.
- A continuous learner. Willing to learn new applications, products and services and stay up to date with knowledge articles.
- You have exceptional technical capabilities, research skills and your attention to detail is always a priority. With an ability to learn and navigate through various administration systems simultaneously.
- A solution driven mindset, problem solving and decision-making skills.
- Billigual - fluent in english/french
- Tech savvy
- Call center experience within bank environment or financial institution.
- You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.
- You are confident in your ability to learn and apply information quickly.
- You will contribute to building a supportive, diverse, and thriving workplace. Being a part of a high performing team, supporting one another.
- Reliable and accountable for meeting your key performance indicators.
