Customer Service/Sales – Bilingual Spanish
Job Description:
- Taking inbound calls from Spanish-speaking customers
- Multitask and have customer service experience
- Navigate through multiple computer systems
- Share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
- Support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
- Care for customers recently in accidents by demonstrating empathy while setting up new claim reports; offer customers additional products
Requirements:
- Two years of post-secondary education or higher
- Instead of the above, two years of relevant work experience
- Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
- Fluent in Spanish and English (verbal and written)
Benefits:
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
