Director, Executive Operations

<div><strong>About the Role:</strong></div><div><span style="background-color: transparent; color: rgb(0, 0, 0);">Fetch is entering a pivotal phase of growth and operational complexity, with millions of users, expanding platform capabilities, and increasing cross-functional scale. As the company evolves from a high-growth business into a more operationally mature organization, there is a critical need to strengthen the systems, cadence, and leadership infrastructure that power execution across the company.</span></div><div><br></div><div><span style="background-color: transparent; color: rgb(0, 0, 0);">Fetch is hiring a Director of Executive Operations to architect and run Fetch’s executive operating system. You will design the systems that govern how the leadership team sets priorities, measures performance, and drives execution at scale.</span></div><div><br></div><div><span style="background-color: transparent; color: rgb(0, 0, 0);">Partnering directly with the COO, you will own the infrastructure behind decision-making velocity, metric integrity, and cross-functional alignment. This is a builder role for an operator who thrives on turning complexity into structured, high-functioning systems and who takes pride in making organizations run with precision.</span></div><div><br></div><div>This is a full-time role that can be held from one of our US offices or remotely in the United States.</div><div><br></div><div><strong>Role Responsibilities: </strong></div><ul><li class=""><strong style="background-color: transparent;">Executive Operating System Ownership: </strong><span style="background-color: transparent;">Architect and run Fetch’s executive operating system, translating company strategy into structured mechanisms that drive alignment, accountability, and execution across the leadership team.</span></li><li class=""><strong style="background-color: transparent;">Business Performance Governance: </strong><span style="background-color: transparent;">Own the company’s single source of truth for core business metrics (e.g., users, CAC, LTV), ensuring accuracy, consistency, and real-time visibility. Build processes that enforce accountability, surface discrepancies, and elevate insights for executive decision-making.</span></li><li class=""><strong style="background-color: transparent;">Rhythm of Business (RoB) & Leadership Cadence: </strong><span style="background-color: transparent;">Design and optimize the company’s executive cadence, including leadership meetings, QBRs, and offsites. Set agendas, curate pre-reads, and implement decision frameworks that drive clear outcomes, fast decisions, and disciplined follow-through.</span></li><li class=""><strong style="background-color: transparent;">OKR Architecture & Execution Alignment: </strong><span style="background-color: transparent;">Lead the design and implementation of Fetch’s OKR framework, ensuring alignment from company priorities to team-level execution. Build tracking systems, reporting cadences, and feedback loops that drive accountability and continuous improvement.</span></li><li class=""><strong style="background-color: transparent;">Strategic Partnership to the COO: </strong><span style="background-color: transparent;">Serve as a high-leverage partner to the COO, synthesizing cross-functional inputs into clear insights, tradeoffs, and recommendations. Anticipate operational gaps, represent leadership intent, and drive accountability across senior stakeholders.</span></li><li class=""><strong style="background-color: transparent;">Strategic Execution & Priority Workstreams: </strong><span style="background-color: transparent;">Maintain real-time visibility into the company’s highest-priority initiatives by participating in key forums, tracking progress against critical goals, and driving execution on select cross-functional workstreams and decision frameworks.</span></li><li class=""><strong style="background-color: transparent;">Executive Communications & Decision Support: </strong><span style="background-color: transparent;">Curate and synthesize inputs into executive-ready briefs, presentations, and materials for internal and external engagements, ensuring leadership is consistently prepared, aligned, and focused on highest-impact decisions.</span></li></ul><div><br></div><div><strong>Minimum Requirements:</strong></div><ul><li class=""><span style="background-color: transparent;">12+ years of experience in operations, business operations, strategy, program leadership, or consulting roles in high-growth or complex environments</span></li><li class=""><span style="background-color: transparent;">Proven track record of building and scaling internal operating systems (e.g., OKRs, executive cadences, reporting infrastructure)</span></li><li class=""><span style="background-color: transparent;">Experience working closely with C-suite executives, with the ability to influence and drive alignment at senior levels</span></li><li class=""><span style="background-color: transparent;">Strong analytical capability and comfort owning business metrics, reporting, and performance frameworks</span></li><li class=""><span style="background-color: transparent;">Demonstrated ability to translate ambiguity into structured, repeatable systems that drive execution</span></li><li class=""><span style="background-color: transparent;">Exceptional communication skills, with the ability to synthesize complex inputs into clear, actionable insights</span></li><li class=""><span style="background-color: transparent;">High judgment, executive presence, and the ability to operate as a trusted proxy to senior leadership</span></li><li class=""><span style="background-color: transparent;">Proven ability to manage multiple high-priority initiatives with rigor, speed, and attention to detail</span></li><li class=""><span style="background-color: transparent;">Bachelor’s degree or equivalent combination of education and experience</span></li></ul><div><br></div><div><strong>Preferred Requirements:</strong></div><ul><li class=""><span style="background-color: transparent;">Experience building business performance metrics in a high-growth company</span></li><li class=""><span style="background-color: transparent;">Track record of implementing and operationalizing OKR frameworks at scale</span></li><li class=""><span style="background-color: transparent;">Experience with board-level materials, corporate reporting, or data room governance</span></li><li class=""><span style="background-color: transparent;">Background in consulting, BizOps, or similar environments with strong systems orientation</span></li><li class=""><span style="background-color: transparent;">Experience in consumer technology, marketplace, or high-growth startup environments</span></li><li class=""><span style="background-color: transparent;">MBA or advanced degree a plus</span></li></ul><div><br></div><div> </div><div><strong>Compensation: </strong></div><div>At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $184,896-$222,000. Discover our benefits and how our employees live rewarded at <a href="https://fetch.com/careers" rel="noopener noreferrer" target="_blank">https://fetch.com/careers</a><strong>.</strong></div>