Dispatcher/Customer Service Representative

LAZY? BAD ATTITUDE? PLAY ON YOUR PHONE AT WORK? LOOKING FOR SHORT-TERM? IF YES TO ANY OF THESE QUESTIONS, DO US A FAVOR AND DON'T APPLY!

If you are AMAZING with customers, LOVE going the EXTRA MILE, and have a GOOD attitude, we want to talk to you!

Home360 is a dynamic local company that has been in business for over 42 years. We are seeking a well-organized, motivated, Dispatcher/Customer Service Representative with EXCEPTIONAL phone skills. An upbeat and inviting voice on the phone is an absolute must! Minimum 50 wpm typing is required. IBM AS400 software experience is a plus! Only mature, detail oriented, & loyal people who want to work are wanted.

This is an excellent, permanent, long-term opportunity. Salary depends on experience. This group strongly believes in being challenged, inspired, and delivering unparalleled customer service . DO NOT apply unless you meet the above requirements, you are passionate about your work, and you are looking for an environment that will allow you to work with a group who truly enjoys working with each other and the work they perform.

• Act as the single point of contact to the customers for all types of service requests.
• Monitor schedules to ensure correct entry on service requests.
• Ensuring proper communication has occurred from the company to customer regarding pending and scheduled projects. Constantly keeping customers informed of job schedule availability and notifying them of impending changes of job schedules.
• Maximizing and increasing productivity for incoming service calls input by the customer service group.
• Receiving calls from technicians to assist them in job scheduling questions, customer history details, etc...

Job Type: Full-time

Pay: $36,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Baton Rouge, LA 70809 (Required)

Work Location: In person