EXPERIENCED Property Customer Service & Operations Coordinator (Ops + Maintenance + Airbnb) – Remote

MUST HAVE EXPERIENCE IN PROPERTY TO BE CONSIDERED FOR THIS ROLE

(Start date flexible 1-8 weeks)

SLiQ - Shared Living in Quality - runs professional house-shares (HMOs) and short-stays (AirBnB) in London. We’re big on systems, honest communication, and looking after people properly. Our ethos is Passion, Integrity, and Synergy.

The role

This role is for someone who genuinely enjoys keeping things organised, closing loops, and making people feel taken care of.

You’ll be the first line for day-to-day operations: tenant comms, maintenance coordination, SpareRoom enquiries/viewings, and Airbnb guest support. You’ll be using Podio and Trello (we’ll train you) and you must be very efficient on a computer (email, Word, Excel).

What you’ll be doing

  • Tenant communications (email/Podio) - assess, respond, escalate, close the loop.
  • Maintenance coordination (HMOs + Airbnb) - collect info, book contractors, follow up, update tenants.
  • Airbnb guest messaging and issue handling (fast replies, calm support)
  • SpareRoom advertising - respond to enquiries, answer questions, book viewings, follow up.
  • Keep KPI trackers accurate.
  • Improve the process as you go - we love “better, faster, cheaper” done properly.

Must-haves

  • Strong admin skills - accurate, consistent, and organised
  • Confident on the phone - friendly, calm, and clear
  • Strong written English
  • Very good with computers - especially email + Word + Excel
  • Able to switch tasks quickly without dropping standards
  • Integrity and honesty - doing what you said you would do, by when you said you would do it, owning mistakes

Nice-to-haves

  • UK property experience (lettings, property management, HMOs, estate agency)
  • Airbnb/short-stay experience
  • CRM or ticketing system experience

How to apply

Apply with your CV.

Only apply if you have Property experience - we are looking for the right person for the job.

Job Types: Full-time, Permanent

Pay: R18 000,00 - R25 000,00 per month

Application Question(s):

  • How many years experience in customer service/support (email + phone) do you have?
  • How many years Property experience do you have? (lettings / property management / estate agency / HMOs / Airbnb)?
  • Are you fully confident, fast and efficient with your computer, including repetitive administrative tasks, and writing professionally.

Experience:

  • Property : 1 year (Required)

Language:

  • English (Required)

Work Location: Remote

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