[Hiring] Customer Service Support Representative @LCH Lab. Corp. of America Holdings

November 28, 2025

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing customer service support in the Patient Billing Customer Service department at Labcorp.

Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers.
Initiate payment plans for patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone.
Maintain performance goals.
Become proficient with processes after completing a structured training program.

Qualifications

High School Diploma or equivalent required.
Minimum 1+ year work experience required.
Previous work in medical billing, customer service, insurance claims, EOB, call center, fast-paced environment strongly preferred.
Previous work in high volume calls environment with several computer windows open highly desirable.
Previous interaction and communications with patients regarding medical information strongly preferred.

Requirements

Ability to work and learn in a fast-paced environment.
Attention to detail.
Perform successfully in a team environment.
Excellent organization skills.
Proficiency navigating multiple computer screens and applications.
Alpha-Numeric data entry proficiency.
Excellent communication skills.
Internet download speed of at least 50 megabytes per second connectivity required if working remotely (not just satellite).
Ability to connect equipment to router/modem with Ethernet cord; equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port.
Dedicated area to perform duties without interference; will be structured environment with structured breaks.
Ability to manage time and tasks independently while maintaining productivity.

Benefits

DISCLAIMER