Lead Cashier

About the position

At Ulta Beauty, we are dedicated to creating an exhilarating shopping experience for our guests, where beauty enthusiasts can explore and discover a wide range of products and services. As the Lead Cashier (LC), you will play a pivotal role in ensuring the efficiency of guest transactions while maintaining the highest standards of cashwrap excellence. This includes not only the cleanliness and aesthetics of the cashwrap area but also the overall guest experience. You will be responsible for driving loyalty results, focusing on performance metrics such as sales and guest satisfaction, while also prioritizing the training and development of new cashiers and associates. Your leadership will be essential in fostering a collaborative environment that emphasizes exceptional service and operational excellence. In this role, you will contribute to meeting or exceeding store goals related to retail and service sales, omni-channel engagement, and guest loyalty. You will ensure that every guest receives personalized service, which includes greeting and engaging them, recommending products, and facilitating makeup applications and skincare analyses. Additionally, you will support the execution of in-store events and services that enhance the guest experience while driving sales. Your responsibilities will also include maintaining the organization and replenishment of cashwrap displays and supplies, ensuring that the cashwrap area is always guest-ready. As a Lead Cashier, you will be a champion of Ulta Beauty's mission and values, demonstrating them consistently through your actions and interactions. You will take the initiative to stay informed about industry trends and products, sharing this knowledge with guests and associates alike. Your ability to lead by example will inspire your peers to achieve peak productivity and performance, while your commitment to training and development will help cultivate a knowledgeable and skilled team. You will also be responsible for ensuring compliance with company policies and procedures, maintaining outstanding store standards, and protecting company assets through effective loss prevention strategies.

Responsibilities

  • Contribute to meeting or exceeding the store's goals related to retail and service sales, omni-channel, guest loyalty, and retail shrink.
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  • Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, and personalizing service to their needs.
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  • Courteously handle sales, refunds, and exchanges.
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  • Pair guests with associates for makeup applications, skincare analysis, and product demonstrations to enhance the guest service experience.
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  • Book appointments for services and in-store events that deliver an unrivaled guest experience while achieving sales goals.
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  • Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures.
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  • Maintain prompt, regular attendance.
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  • Support the leadership team by completing cashier chat ins and chat outs and associate exit inspections as needed.
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  • Stay informed regarding new and existing industry trends, products, and services to better serve guests.
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  • Share the benefits of the guest loyalty program with guests and lead associates to do the same.
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  • Assist in the training of new cashiers and cross-training other associates in cashiering.
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  • Engage and influence peers to achieve peak productivity and performance.
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  • Drive cashier accountability in delivering an exceptional Ulta Beauty brand experience.
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  • Participate in ongoing training for continuous professional development and sales performance.
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  • Collaborate with managers and associates throughout the store to help grow the business.
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  • Ensure compliance with Ulta Beauty's policies, procedures, and standards.
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  • Maintain outstanding store standards and overall cleanliness throughout the store.

Requirements

  • High school diploma is preferred.
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  • 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
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  • Proven ability to delegate, multi-task, and problem-solve.
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  • Demonstrated knowledge and passion for guest service and a competency for selling.
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  • Experience addressing guests' concerns and questions promptly and professionally.
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  • Demonstrated experience in exceeding sales goals and training new hires.
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  • Proficient with basic technology (e.g., Point of Sale system and Apple devices).
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  • Excellent written and verbal communication skills.
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  • Strong collaboration and interpersonal skills.
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  • Ability to work independently and as part of a team.
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  • Ability to build and maintain strong customer relationships.
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  • Ability to react under pressure and use good judgment in ambiguous situations.

Nice-to-haves

  • Experience in a retail environment with a focus on beauty products.
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  • Knowledge of beauty trends and products.
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  • Ability to speak multiple languages.

Benefits

  • Health insurance coverage.
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  • Dental insurance coverage.
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  • Vision insurance coverage.
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  • Life insurance coverage.
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  • Disability insurance coverage.
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  • Paid time off for full-time positions.
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  • Opportunity for bonuses based on performance.
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