PowerSchool PowerScheduler Specialist ID-1064

About the position

The PowerSchool PowerScheduler Specialist plays a crucial role in supporting the PowerSchool Student Information Systems application utilized by the META consortium, with a specific focus on the PowerScheduler application. This position requires a deep understanding of best practices related to Master Scheduling and Live Side Scheduling within the PowerScheduler framework. The specialist will be responsible for ensuring accurate data reporting, providing software and operations support, and addressing data communication needs for META and its associated districts. A strong foundation in the educational sector, coupled with exceptional customer service and technical support skills, is essential for effectively assisting consortium members and clients. In this role, the PowerSchool PowerScheduler Specialist will coordinate, plan, and deliver training sessions in collaboration with the META PowerSchool Team. They will serve as a primary point of contact for customer support related to core PowerSchool functionalities and any customizations made by META. Daily responsibilities include resolving user inquiries through the Salesforce case management system, providing technical support, and acting as a liaison between META and its consortium and contract districts. The specialist will also be expected to research and master the software utilized and developed by META, ensuring they can provide comprehensive support and training. Additionally, the specialist will work collaboratively within a team to deliver services related to PowerSchool, develop and distribute training materials, and manage reporting through all software used by the consortium and contract districts. Participation in software meetings and performing other assigned duties will also be part of the job description, making this a dynamic and engaging position within the educational technology landscape.

Customer Support, $42/hr, Weekend Job, Remote, No Degree Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Data Entry, $40/hr, Part-Time, No Degree Required Weekend Customer Support, $42/hr, Remote, College Student Remote Data Entry, $40/hr, Part-Time, No Degree Required Entry-Level Remote Data Entry, $50/hr, Evening Job Data Entry, $50/hr, Night Shift, No Degree, Remote Job Customer Support, $50/hr, Night Job, Remote, No Experience Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Customer Support, $40/hr, Part-Time, College Student Phone Support, Remote, $50/hr, No Experience, Part-Time Live Chat Support, Remote, $40/hr, Night Shift, College Student Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Data Entry, No Experience, $40/hr, Part-Time Remote Phone Job, $40/hr, Part-Time, No Experience Required Live Chat Support, $35/hr, Remote, Night Shift, No Degree Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Data Entry, $40/hr, Evening/Night Job, No Experience Remote Customer Support, $40/hr, Weekend, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Phone Job, $35/hr, Remote, Part-Time, College Student Virtual Assistant, $40/hr, Remote, Weekend, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Customer Support, $40/hr, Weekend Job, Remote, No Degree Remote Moderator, $40/hr, College Student, Weekend Job

Responsibilities

  • Assist in coordinating, planning, and delivering training meetings with the META PowerSchool Team
  • Communicate with and provide customer support as it relates to core PowerSchool and META Customizations
  • Assist in day-to-day resolution of user inquiries via the Salesforce case system
  • Provide technical support and act as a liaison between META and consortium and contract districts
  • Research and master the use of software used and developed by META Student Information Systems
  • Work in a team setting to provide services related to PowerSchool
  • Develop, create, and distribute training and support manuals related to PowerSchool
  • Operate, manage, and report information through all software in use by our consortium and contract districts
  • Serve and attend software meetings as assigned
  • Perform all other duties as assigned

Requirements

  • Ability to communicate clearly in both oral and written communications
  • Knowledge of educational software and support; ability to work with school staff and educational entities
  • Ability to multitask and execute duties per deadlines with accuracy
  • Previous training and experience in the PowerSchool or similar Student Information System package preferred
  • Previous experience creating and distributing documentation preferred
  • Valid driver's license & insurance (position may require limited travel)
  • Willingness to undergo background checks including BCI and FBI reports

Nice-to-haves

  • PowerSchool: 1 year (Preferred)

Benefits

  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance
  • Work from home
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