Remote Chat Support Representative ID-2070

Overview

We are hiring a Chat Support Representative to assist clients via live chat. This role is ideal for someone who enjoys written communication, thrives in a fast-paced setting, and wants to help customers in real time.

Responsibilities

• Handle incoming live chats and respond quickly with accurate information

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• Assist clients with questions about insurance licensing, processes, and documentation

• Use chat templates and personalize responses when appropriate

• Log interactions and case notes into the CRM system

• Collaborate with the support team to resolve issues efficiently

Qualifications

• Previous experience in live chat or online customer support preferred

• Strong written communication and multitasking skills

• Proficient with Google Workspace and CRM tools

• Fast typing speed and attention to detail

• Calm and focused under pressure

Benefits

• Remote, flexible work schedule

• $20–$22 per hour

• Health insurance (full-time employees)

• Paid time off (full-time employees)

• Friendly team and training support

We are a growing company looking to hire motivated individuals!