SDS Team Manager, DSL ID-2077

About the position

The Delivery Station Customer Support Team Manager at Amazon is responsible for leading a remote team of customer service associates who provide local support for Amazon customers. This role focuses on managing performance, improving service levels, and ensuring operational excellence across multiple delivery station locations. The manager will collaborate with various support functions to enhance customer experience and drive team engagement while navigating the challenges of a remote work environment.

Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Virtual Assistant, Remote, $45/hr, Evening, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Entry Level Phone Job, $42/hr, Remote, No Degree Required Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Remote Phone Job, $40/hr, No Degree, College Student Friendly Remote Data Entry, $40/hr, Evening/Night Job, No Experience Part-Time Data Entry, $40/hr, Remote, College Student Friendly Data Entry, No Degree, $40/hr, Part-Time, Remote Job Data Entry, $35/hr, Night Job, No Degree, Remote Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Virtual Assistant, Remote, $45/hr, Evening, No Experience Phone Support, Remote, $40/hr, Evening/Night Shift Remote Phone Job, $42/hr, Night Shift, College Student Friendly Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Moderator, $42/hr, College Student, Weekend Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Customer Support, $45/hr, Part-Time, College Student Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Phone Support, $40/hr, Evening, No Experience Required Entry-Level Remote Data Entry, $35/hr, Evening Job Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Phone Support, $40/hr, Evening, No Experience Required Remote Phone Support, $45/hr, Evening, No Experience Required Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Data Entry, $40/hr, College Student Friendly, Part-Time Phone Support, Remote, $42/hr, Evening/Night Shift Remote Moderator, $42/hr, Weekend, No Experience Required Phone Support, Remote, $40/hr, Evening/Night Shift Remote Data Entry, $40/hr, Part-Time, College Student Job Virtual Assistant, $40/hr, Weekend, Remote, No Experience Phone Job, $40/hr, Remote, Night Shift, No Degree Live Chat Support, $45/hr, Part-Time, Remote, No Degree Remote Phone Support, $45/hr, Evening, No Experience Required Virtual Assistant, $40/hr, Evening, Remote, College Student Phone Support, $40/hr, Remote, No Experience, Evening Job Weekend Data Entry, $40/hr, Remote, No Experience Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Phone Support, $45/hr, Remote, No Experience, Evening Job Virtual Assistant, $50/hr, Evening, Remote, College Student Data Entry, $45/hr, Remote, Night Job, No Degree Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, $40/hr, No Experience, Remote, Night Job Data Entry, $50/hr, Remote, Evening Job, College Student Phone Support, Remote, $42/hr, Evening/Night Shift Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Customer Support, $42/hr, Remote, Part-Time, No Degree Data Entry, No Experience, $50/hr, Remote, College Student Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Moderator, $42/hr, Weekend, No Experience Required Data Entry, $35/hr, Remote, Evening Job, College Student Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Virtual Assistant, $40/hr, Evening, Remote, No Degree Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Data Entry, $45/hr, Weekend Job, College Student Customer Support, $40/hr, Remote, Part-Time, No Degree Live Chat Support, $45/hr, Weekend, Remote, College Student Live Chat Support, $45/hr, Part-Time, Remote, No Degree Remote Moderator, $40/hr, College Student, Weekend Job Virtual Assistant, $40/hr, Remote, No Degree, Night Job Virtual Assistant, $42/hr, Evening, Remote, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Night Job Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Moderator, $40/hr, Weekend, No Experience Required Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Weekend Data Entry, $40/hr, Remote, No Experience Remote Customer Support, $40/hr, No Degree, Evening Job Remote Phone Job, $45/hr, No Degree, College Student Friendly

Responsibilities

  • Support a remote team and champion team performance.
  • Bridge gaps between performance and goals on a weekly basis.
  • Manage performance and development of direct reports.
  • Build and maintain relationships with delivery stations.
  • Analyze trends in data reporting to drive improvements.
  • Engage the team and foster a positive work environment.
  • Implement process improvements and assist in DSL projects.

Requirements

  • Must be located in Greater Atlanta, Georgia.
  • 1 year of previous experience managing 20+ customer service associates in a customer service environment.
  • 1 year of experience successfully implementing change management in large scale operations.
  • Experience leading teams in a remote environment.
  • Ability to travel 25% of the time.
  • Ability to work nights, weekends, and holidays.
  • Full-time availability (40+ hours per week).
  • Ability to perform physical tasks such as lifting up to 49 pounds and standing for long periods.

Nice-to-haves

  • A Bachelor's degree or equivalent.
  • 2-3 years of leadership and people management experience.
  • Experience working in AMZL Delivery Stations, Sort Centers, or Fulfillment Centers.
  • Strong project management and people management skills.
  • Business acumen with the ability to create and communicate a vision.
  • Proven problem-solving abilities.

Benefits

  • Health insurance
  • 401k plan
  • Paid time off
  • Employee discounts
  • Career development opportunities
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