Staff AI Engineer (Trust & Safety Operations)

Requirements

  • 7+ years of software or machine-learning engineering experience, with a recent focus on AI-driven automation or agentic systems
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  • 2+ years delivering solutions that combine automated decision support with human-in-the-loop review, ideally in Trust & Safety, customer support, or adjacent domains
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  • 2+ years designing and tracking operational metrics that demonstrate ROI, accuracy, and user-experience improvements for automated workflows
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  • 1+ years of hands-on work prototyping or operating agentic workflows (e.g., MCP, Agentspace, n8n) in real-world or open-source projects
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  • A degree in computer science, engineering, or a related field (or equivalent practical experience)
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  • Agentic & workflow-orchestration expertise: Proven ability to design, build, and operate multi-step LLM agents with modern coordination frameworks
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  • Applied AI engineering & prompt craft: Deep Python skills plus hands-on experience integrating foundation models and crafting robust prompts and utilizing vector databases
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  • Rapid prototyping & experimentation: Comfortable shipping quick proofs of concept, running A/B or shadow launches, and iterating based on data
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  • Backend, data-systems & tool integration: Skilled at wiring external services and internal data into agent workflows through well-designed APIs and schemas
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  • Human-in-the-loop system design: Able to blend automation with human oversight through clear escalation paths, review checkpoints, and moderator tooling
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  • Operator enablement & training: Talent for translating technical workflows into clear, actionable training for non-technical teams and supporting their day-to-day adoption
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  • Working through ambiguity: Proven skill thriving in high-ambiguity, fast-moving environments—prioritizing effectively, adapting plans quickly, and delivering impact amid shifting requirements

What the job involves

  • Join Hinge as a Staff AI Engineer for Trust & Safety Operations, where you’ll lay the cornerstone of our agent-powered future
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  • You will architect the foundational workflows, guardrails, and tooling that turn AI agents into everyday teammates for our Moderation, Appeals, and Support operators
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  • Think of it as building the “operating system” for AI within Trust & Safety: establishing the orchestration layer, standardizing tool schemas, automating the agent lifecycle, instrumenting real-time monitoring, and ensuring every solution is robust, scalable, efficient, and responsible
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  • You’ll collaborate closely with operations professionals and engineers, meet non-technical stakeholders where they are, and deliver value in tight, incremental loops tied directly to solving their biggest problems
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  • Because we’re still early in our agent journey, you’ll enjoy a broad scope with an expectation of mentoring peers, shaping best practices, and defining the north star for AI-native operations at Hinge
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  • If you’re energized by building green-field systems that leverage AI to solve challenging problems, this is your invitation to help write the next chapter of Trust & Safety to create a safer and more meaningful user experience on their journey to find an intimate connection
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  • Own the technical roadmap for AI automation across Moderation, Appeals, and Support workflows, driving discovery and prioritization of high-impact AI automation opportunities while providing hands-on technical leadership from concept to production
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  • Prototype agentic solutions using the latest platforms and frameworks and integrate them with existing internal and third-party tools and systems
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  • Deliver reliable, scalable, and robust automations with the appropriate evaluations, guardrails, human oversight, and clear performance monitoring
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  • Drive adoption by producing documentation, running hands-on training and enablement sessions for non-technical operators, and curating prompt libraries and playbooks that empower self-service iteration
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  • Collaborate closely with Data Scientists, Data Engineers, Product Managers, Backend Engineers, and the AI Platform Team to ensure a comprehensive and coordinated approach to improving operational efficiency
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  • Embed safety, privacy, auditability, and responsible-AI standards into every workflow in partnership with Legal and Security teams
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  • Mentor and educate ML Engineers and Platform Engineers on new trends and research in AI/ML that can be applied to Trust & Safety initiatives to promote user safety and improve AI-powered products and workflows
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