Station Manager - ICT

About the position

Responsibilities

  • Builds partnerships with customers and sets the example for the delivery of exceptional customer service.
  • Reviews operational and financial reports to ensure station is meeting goals and objectives and takes corrective action as required.
  • Ensures compliance with policies and procedures, rules, standards, customer requirements and governmental/regulatory requirements.
  • Participates in employee relations investigations when complaints arise and resolves issues in a professional and timely manner.
  • Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
  • Recruits new employees to ensure appropriate staffing, promotes team-building initiatives and performs coaching/mentoring activities to develop and motivate team members.
  • Ensures that employees are properly trained and audits safety records as needed.
  • Sets, measures and manages performance of self and others. Leads team members in achieving/exceeding operational and financial objectives and goals.
  • Ensures compliance with rules and standards of all relevant regulatory agencies and applicable laws.
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Requirements

  • Must be a local (in-state) resident.
  • Valid In-State Driver's License.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete ramp and SIDA training to obtain airport authority identification security.
  • High School diploma or GED.
  • Two+ years of relevant experience.
  • Strong problem solving skills.
  • Excellent customer service skills.
  • Excellent interpersonal and communication skills.
  • Strong organizational skills.

Nice-to-haves

  • Four-year college education or equivalent experience.
  • Four+ years of relevant experience.
  • Relevant supervisory experience.
  • Ability to apply creative solutions that have positive impact on results.
  • Able to effectively resolve employee conflicts.
  • Strong leadership qualities and ability to create a passionate and efficient workforce.

Benefits

  • Flight Benefits - travel privileges for yourself and your family with Delta Airlines.
  • Competitive pay with daily access to earned wages.
  • Comprehensive Medical, Dental and Vision Insurance for full time employees.
  • Paid time off - 9 paid holidays + 80 hours of PTO in your first year (PTO plans increase with tenure).
  • 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days.
  • Exclusive Discounts and Additional Wellness program.
  • Eligible to receive annual performance bonuses as additional compensation.
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