Teams Phone Technical Expert

As a Teams Phone technical expert, you provide user support and assistance for IT applications related to communications solutions, including installation, configuration, dissemination of best practices, issue resolution, service request management, and IT and technical incident management. You serve as a resource person in your field for your unit, clients and partners. More specifically, you will be required to : Proactively monitor telephony infrastructure, conduct recovery tests, check alarms and take charge of various issues. Support service request teams, and manage major incidents or those requiring a level 3 response. Support projects that impact telephony in order to test features, identify impacts and offer solutions. Advise and support your clients and partners throughout the planning, development, execution and monitoring of projects and initiatives under your responsibility. Prepare and recommend action plans to address issues based on widely recognized rules and parameters. Actively help develop, implement and update policies, practices and standards. Identify, input, analyze and interpret data to support testing phases, implementation strategies, quality assurance testing, decision-making and processes that monitor the application of management policies and practices. Analyze risks. Write reports, propose solutions and make recommendations. Provide advice on how to implement recommendations. What we offer* Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment *Benefits apply based on eligibility criteria. What you bring to the table Bachelor’s degree in computer science or a related field A minimum of four years of experience in telephony infrastructure, networking, telecommunications or any other relevant experience Please note that other combinations of qualifications and relevant experience may be considered Knowledge of French is required Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients Knowledge of Office 365, Microsoft Teams, SBC AudioCodes, One Voice Operations Center (OVOC) and SIP communications Action oriented, Business insight, Customer Focus, Differences, Interpersonal Savvy, Nimble learning #LI-Hybrid Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Information technology (FG) Unposting Date 2025-09-24 Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first. The jobs you found aren’t the right fit? Introduce yourself: we want to know you!