Tier 3 Support Engineer, Security Access Service Edge

September 9, 2025

Why Join Us? As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024 and Newsweek’s 2025 list of Americas Best Cybersecurity Companies. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us. As a Tier 3 Support Engineer, you will be in charge of taking full ownership of customer technical issues globally, leading internal escalations, maintaining the knowledge base, providing product feedback, and managing support-related projects. We are looking for a bilingual candidate fluent in both English and Spanish for this position. Key Responsibilities As the Tier 3 Support Engineer, you will be responsible for: <ul><li>Working with Check Point customers, partners, and prospects from all around the world</li><li>Taking full ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution and communication</li><li>Serving as a point of contact on customer escalations and ensuring customer issues are resolved</li><li>Leading internal escalations and communicating with the Customer Success, Sales, and R&D teams</li><li>Designing and maintaining the Security Service Edge knowledge base, keeping it up-to-date with relevant information</li><li>Providing product feedback and insights to internal teams</li><li>Managing internal projects related to support such as training and support readiness for release </li></ul>Qualifications <ul><li>3+ years of experience in supporting B2B SaaS solutions for international customers – a must</li><li>Experience supporting and troubleshooting network protocols and network deployments – a must</li><li>Excellent communication skills and the ability to work in a fast-paced, team environment – a must</li><li>Fluent in Spanish is an advantage</li><li>Experience in a cloud environment - an advantage</li><li>Very customer-oriented and friendly - drive to achieve a satisfied customer, not just a technical resolution</li><li>Self-starter, able to learn new technologies "on the fly"</li><li>Structured and process-oriented</li><li>Ability to multi-task and work independently under pressure </li></ul>Must be eligible to work in Mexico without sponsorship from an employer now or in the future EOE M/F/Veterans/Disabled

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