Vendor Liaison (Vendor Support)

About the position

Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: We know you're going to love it here! Discover has an outstanding culture, and the employee experience is fantastic! Our next classes start in May of 2025. We are currently hiring for the following schedule: • 8:00 AM - 4:30 PM EST (OH) Note: Shifts are Monday - Friday, no weekends or holidays.

Responsibilities

  • Responsible communicating with outside collection vendors, card members and other internal departments to ensure compliance of profit and loss controls.
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  • Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
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  • Processes vendor requests, email invoices, payments and/or inventory exceptions.
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  • Provides customer service to incoming vendor and/or card member calls and emails.
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  • Perform necessary account research.
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  • Performs administrative duties including: receive and process outgoing mail; maintains and manages personal production records; reconciles transmissions and inventory; maintains accurate records.
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  • Processes account closures as required.
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  • Maintain and process miscellaneous reports.
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  • Maintains personal production reports and data.
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  • Supports all team, department and company initiatives and business strategies.

Requirements

  • H.S. Diploma or GED
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  • 1+ years Collections or customer service

Nice-to-haves

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Benefits

  • Paid Parental Leave
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  • Paid Time Off
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  • 401(k) Plan
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  • Medical, Dental, Vision, & Health Savings Account
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  • Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
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  • Recognition Program
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  • Education Assistance
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  • Commuter Benefits
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  • Family Support Programs
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  • Employee Stock Purchase Plan
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