Work from Anywhere Remote - Customer Service Representative - 19+ Hourly ID-1103

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

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Job title:

Work from Home: Customer Service Representative (Healthcare) - Spanish Bilingual

 

Job Description:

Join Sagility: Elevate Your Career in Healthcare Customer Service!

 

Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.

 

Join Us and S.O.A.R

  • S - Spark Curiosity
  • O - One Team, One Direction
  • A - Action for Results
  • R - Right by Right Purpose

 

We are committed to shaping careers and have immediate openings for Bilingual Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.

 

Benefits:

  • Competitive pay: $15.00/hr for bilingual
  • Performance incentives
  • Paid training in a state-of-the-art video training environment
  • Comprehensive health plan available after 90 days
  • Employee wellness and engagement programs
  • Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives

 

Your Role:

  • Handle incoming calls promptly and professionally.
  • Research and provide effective resolutions to customer inquiries.
  • Accurately document call details.
  • Communicate empathetically and diplomatically with clear, professional articulation.
  • Meet team goals for quality and customer satisfaction daily.

 

What You Bring to the Table:

  • Commitment to excellence and a positive attitude.
  • Strong communication and interpersonal skills.
  • Comfort in a fast-paced, team-oriented environment.
  • Proficiency in navigating computer applications.
  • Desire to exceed customer expectations and grow professionally.
  • Previous healthcare experience is a plus.
  • At least 1 year of experience in a call center environment is required.

 

Job Requirements:

  • Must be 18 years or older.
  • High School Diploma or equivalent.
  • Minimum of 1 year at a single job, preferably in customer service.
  • Reliable attendance, with no absences in the first 90 days.
  • Typing at least 25 WPM.
  • Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download.
  • Secure, private work area at home.
  • Flexible availability, including weekends.

 

Additional Perks:

  • Daily Pay.
  • Medical, Dental, and Vision coverage.
  • Life Insurance.
  • Short-Term and Long-Term Disability options.
  • Flexible Spending Account (FSA).
  • Employee Assistance Program.
  • 401(k) with employer contribution.
  • Paid Time Off (PTO).
  • Tuition Reimbursement.

Take the first step toward a rewarding career.

 

Join Sagility today and make a difference!

Sagility is an Equal Opportunity Employer/Vet/Disability.

 

Location:

Work@Home Arizona (Mountain Day Light Time)United States of America

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