Netflix Customer Service Representative (Non-IT, Remote) - Luxembourg Jobs

Job Description Netflix, a global entertainment leader, is seeking a dedicated and customer-focused individual to join our dynamic team as a Customer Service Representative. As a pioneer in the streaming industry, Netflix continues to revolutionize the way people around the world consume entertainment. Position: Netflix Customer Service Representative (Non-IT, Remote) Responsibilities: Provide exceptional customer service to Netflix subscribers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Communicate effectively and professionally via various channels, including phone, email, and chat. Collaborate with cross-functional teams to escalate and resolve complex customer concerns. Stay informed about Netflix products, services, and policies to assist customers effectively. Required Skills: Excellent communication skills with a strong command of English, both written and verbal. Customer-focused approach with the ability to empathize and problem-solve. Proficiency in remote communication tools and the ability to adapt to evolving technologies. Strong organizational skills and attention to detail in a fast-paced environment. Ability to work independently and collaboratively within a remote team. Qualifications: High school diploma or equivalent; college degree preferred. Previous experience in customer service or a related field is advantageous. Familiarity with streaming services and entertainment industry trends is a plus. How to Apply: If you are passionate about delivering outstanding customer service in a remote environment and thrive in a dynamic, innovative company like Netflix, we invite you to apply for the Customer Service Representative position. Please submit your resume, along with a cover letter highlighting your relevant experience, to Netflix Careers. Join Netflix and be part of a team that shapes the future of entertainment!